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Q:
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Who
should I contact for more information regarding…?
Cessna
Propeller Aircraft Publications including:
Replacement
POH’s
Duplicate copies of Weight & Balance & equipment
lists
Replacement Data Plates
Original Checklists
Copy of Original Application for Airworthiness
Service Bulletins
Maintenance Manuals, Parts Catalogs, Wiring Diagrams
Available in paper, microfiche, and CDRom (select models)
Owner Advisories Service
Duplicate addresses- provides notification of Service
Bulletins and POH revisions etc.
Service Station Directories
Model Plan/Three View Drawings
Installation Blueprints
Paint Scheme Drawings
Current Revision Status
Copy of Original Sales Brochure
Subscription Services
And much more... |
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A:
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Contact
Cessna Propeller Aircraft Customer Service - Phone 316.517.5800
or Fax 316.517.7271 |
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Q:
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Aircraft
Sales Literature on Single Engine aircraft currently
being manufactured: |
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A: |
Call 1-800-4-CESSNA (1-800-423-7762) |
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Q:
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What’s
the location of the nearest Cessna Service Station in
my area?
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A:
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Contact
Cessna website address: http://customer.cessna.com/se/locator.chtml
or
call 316.517.5800, we also offer Service Station Directories
for sale. |
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Q:
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Whom
do I call for Technical questions pertaining to my aircraft? |
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A:
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Contact
your local Cessna Service Station, located via the website
or call the factory at 316.517.5800 for Service Station
location. |
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Q: |
Warranty
information: |
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A: |
Refer
to the Customer Care Handbook included in your new aircraft
delivery package or Contact: your nearest Cessna Service
Station, or Cessna Propeller Aircraft Customer Service
at 316.517.5800 |
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Q: |
Permission
to use Single Engine aircraft images: |
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A: |
Submit
your request on this page: http://cessnaemedia.com/newuserrequest.html.
Please
note that Cessna manuals, documents, catalogs, etc are
copyrighted and may not be copied.
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Q: |
Scheduling
of Single Engine plant tours: |
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A: |
Contact
Lynn Bishop at (620) 332-0430. Tours are available on
Tuesdays at 10:00 AM and on Thursday at 2:00 PM. |
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Q: |
Where
do we call to get part numbers? |
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A: |
All
parts orders are handled through our worldwide network
of Cessna Service Stations and Distributors. Please
contact the nearest Cessna Service Station, they can
be located on the Cessna website address: http://customer.cessna.com/se/locator.chtml
or
by calling 316.517.5800. We also offer Service Station
Directories for sale.
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Q: |
How
do we order parts? |
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A: |
All
parts orders are handled through our worldwide network
of Cessna Service Stations and Distributors. |
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Q: |
When
is the Supplemental Inspection Document to be released
for my aircraft and what inspections will be required
on my aircraft? |
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A: |
As
of April 2004; Supplemental Inspection Documents (SIDs)
have been issued for the following model airplanes: 310
thru 310D, 401/402 thru 401B/402B, 402C, 411/411A, 414/414A,
and 421 thru 421C. For detailed information refer to Cessna
Service Newsletter SNL02-7 Revision 1 Supplemental Inspection
Documents. SNL02-7R1 was issued on October 20, 2003. This
SNL also provides the part numbers for the Service/Maintenance
Manuals that have incorporated the SIDs. Refer to the
current manual incorporating the SID for inspections that
are required |
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Q:
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Do
I have to have a PhaseCard Program for every airplane
on the program even if they are all the same model? |
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A:
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Yes.
Each PhaseCard Program is serialized to each airplane.
The Inspection Report card where mechanics sign off
the phases is serialized and the mechanic references
the Inspection Report card in his logbook entry to show
that the airplane is in compliance with FAA annual inspection
requirements. The Inspection Report card is copyrighted
and must not be photocopied. The only way a customer
can obtain new Inspection Report cards is if they maintain
a current subscription for that specific serial number
airplane. |
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Q:
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Is
there a PhaseCard Program for the 182T? |
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A: |
No. Due to current demand Cessna has not created a 182T
specific PhaseCard program. However, the customer can
coordinate with his or her local FSDO and use a 182S
PhaseCard program to meet his or her needs if the FSDO
approves. |
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Q: |
Do
I have the latest revision of PhaseCard Program for my
airplane? |
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A: |
All
the PhaseCard programs are provided by subscription only,
revised periodically; your revision level can be determined
on the Log of Effective Pages. For current revision level
please consult the Revision Status Checklist on the Cessna
website or call 316.517.5800. |
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Q: |
What
type of paint is used on my aircraft? |
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A: |
For
the SERestart aircraft, it's Matterhorn White, 830-100
(Hi-Solids) Acry Glo, made by Sherwin Williams. Touch
up kits are available through Alliance Coatings located
in El Cajon, CA. |
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Q: |
How
can I get a copy of a service bulletin or Service Newsletter
etc? |
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A: |
Individual
copies of service bulletins are available for $9.00; however,
local Cessna Service Stations have these service bulletins
available also. Individual Service Bulletin subscriptions
are typically available for $88.00 annually and include
Cessna Service Bulletins as they are issued for a specific
model. |
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Q: |
Can
I change my Owner Advisory address with Cessna? |
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A: |
Cessna
Owner Advisories are sent to the FAA registered owner
of record; those addresses can only be changed by the
owner contacting the FAA at 405-954-3116. Cessna does
offer a separate Duplicate Owner Advisory Service that
may be subscribed to by calling Cessna Customer Services
at 316.517.5800. |
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Q: |
Can
I get an extension for compliance with my aircraft's SID
inspections? |
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A: |
Service
News Letter SNL02-7R1 provides a grace period time for
the incorporation of SIDs into the aircraft maintenance
program. Any extensions beyond those provided for in SNL02-7R1
would have to be approved by the FAA or the International
equivalent. |
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Q: |
How
do I obtain Cessna Service Bulletins? |
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A: |
Propeller
Aircraft Customer Service offers several options for owners,
operators, or maintenance facilities to obtain Service
Bulletins and Service News Letters. Service Bulletin Subscriptions
for particular models allows the subscriber to receive
Service Bulletins and Newsletters as they are produced
during the annual subscription. A separate Service Bulletin
Listing subscription gives a checklist of Service Bulletins
and Service newsletters for any serial number aircraft
since it left the factory. We also offer several maintenance
subscriptions in Aerofiche and CD-ROM. Contact Propeller
Aircraft Customer Service at 316.517.5800 for more information. |
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Q: |
How
long will it take for the Tech Rep to call me back? |
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A: |
To
ensure the most prompt response, Cessna has established
a large network of Cessna Approved Service Stations around
the world in your locale and time zone. If you should
have a problem or question concerning your aircraft, the
most expeditious response is typically obtained from your
local Service Station; they can be located using the Service
Station Locator on our web site. Occasionally a problem
may arise that is more complex or may require factory
assistance. If after talking with your Service Station
Service Manager, you feel a question remains or a problem
is not resolved to your satisfaction:
A. Ask your local Service Station Manager
to contact the Cessna Field Service Engineer in your
area.
B. If necessary, your Field Service Engineer will contact
the Cessna Customer Services Center for assistance in
resolving the problem.
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Q: |
Why
did Cessna impose multiple inspections and ultimately
place life limits on certain components? |
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A: |
History
and or analysis indicated a need to include additional
inspections periods or life limits on certain parts |
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Q: |
How
do I know if my individual Cessna Paper, Aerofiche and
CDRom manuals are current? |
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A: |
Cessna
Propeller Aircraft Customer Services offers a quarterly
Revision Status Checklist Subscription. This subscription
is a notification of changes to paper, Aerofiche, and
CDRom/DVD Cessna Maintenance Manuals, Illustrated Parts
Catalogs, Avionic Manuals, Pilot operating Handbooks (1979
and newer), and Pilot Checklists. |
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Q: |
How
does the mechanic know that he has the authority to install
a superceded part not yet listed in the IPC? |
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A: |
If
the part is purchased from Cessna it will come with an
8130 tag showing that it is approved. |
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Q: |
How
do Operators determine if they have the current Log of
Approved Supplements for their POH? |
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A: |
Cessna
provides a Revision Status Checklist subscription for
that purpose, or you may call Cessna Customer Services
at 316.517.5800. |
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